From Missed Calls to More Clients: How Superior Call Handling Transforms Law Firms

In the legal profession, every call matters. Whether it’s a new client seeking advice, an urgent case update, or an existing client needing reassurance, the way calls are handled can make or break a law firm’s reputation. Yet, many firms unknowingly lose business due to missed calls, long wait times, or impersonal interactions from large call-handling providers.

Oberoi Business Hub is this year’s gold sponsor of Derby and District Law Society (DDLS). As part of their sponsorship, the Hub is keen to further strengthen relationships with local law firms, many of whom already benefit from high quality services including call handling and conference and meeting room facilities as well as serviced offices.

At Oberoi Business Hub, we’ve seen first-hand how outsourcing to a dedicated, professional team can transform client experience, improve efficiency, and even save firms thousands of pounds. One such success story is Lovedays Solicitors, a well-established firm that recently made the switch from a national provider to Oberoi Business Hub—with immediate and measurable benefits.

How Lovedays Solicitors Upgraded Their Call Handling and Client Experience

Lovedays Solicitors, with offices in Matlock, Bakewell, Wirksworth, and now Buxton (via Brooke-Taylors), is a growing firm that prides itself on personal, face-to-face service. However, like many expanding legal practices, they faced challenges in managing a high volume of incoming calls while maintaining excellent client care.

Their previous national call-handling provider struggled to deliver the service quality Lovedays expected. Frustrated with inconsistent performance and high costs, the firm sought a more tailored, responsive, and cost-effective solution—leading them to Oberoi Business Hub.

Managing Director Richard Roberts explains:

“As a firm, we pride ourselves on face-to-face personal service and decided to outsource call handling some time ago to enable our reception teams to focus on clients coming into the offices rather than their attention being diverted elsewhere.

Keen to use a local firm, we recently moved this important function from a national provider to Oberoi Business Hub, where we now receive a far superior quality and more cost-effective service.

Investment in marketing is pointless if you cannot maintain consistently high levels of customer service, including ensuring that every call is answered quickly and efficiently. Having a dedicated call-handling service provided by a professionally trained team is therefore vital in this day and age. The move to Oberoi Business Hub has been seamless, with results proven from day one”

Why Big Call Handling Providers Cost More Than You Think Many law firms assume that outsourcing to a large national call-handling provider is the most cost-effective solution. However, what they often don’t realise is that these providers typically charge by the minute—and additional fees apply for every transferred call. This quickly adds up, leading to unpredictable, inflated monthly bills. Oberoi Business Hub takes a different approach. We charge per call rather than per minute, ensuring complete transparency in billing. Our pricing model means:

✅ No hidden costs – You know exactly what you’re paying for.
✅ No inflated call transfer charges – Unlike larger providers, we don’t add unnecessary costs.
✅ More control over budgets – Law firms can predict their expenses without worrying about unpredictable call durations.

With Oberoi Business Hub, firms like Lovedays save thousands of pounds while receiving a superior, tailored service that seamlessly integrates with their operations. What Makes Oberoi Business Hub Different? Unlike large, national providers that operate on a one-size-fits-all model, Oberoi Business Hub provides a personalised, high-quality service that seamlessly integrates with each law firm’s operations. Our Pride Park-based call handling team ensures that every call is answered quickly, professionally, and in a way that reflects the law firm’s brand values. Our services include:

✅ 24/7 call handling – ensuring firms never miss an important inquiry
✅ Live online chat support – providing real-time assistance for website visitors
✅ Regular management reports – monitoring call trends and efficiency
✅ A dedicated team that acts as an extension of the firm

Jodie Brady, Call Handling Manager at Oberoi Business Hub, explains:

“Whatever our clients’ requirements, our call-handling services are designed to be cost-effective and flexible. Our highly trained team essentially becomes part of the customer’s in-house team, ensuring client communications are handled efficiently and professionally.

Creating the right first impression on behalf of our customers is crucial, and our service relieves the pressure on staff—allowing them to focus on their workload without constant interruption.”

Why Law Firms Are Switching to Oberoi Business Hub Lovedays Solicitors isn’t alone in making the switch. More law firms are realising the hidden costs of poor call handling—both financially and in terms of client satisfaction. A missed or poorly handled call can mean:

❌ Lost revenue opportunities – Potential clients may turn to a competitor if they can’t get through.
❌ Reputational damage – A law firm’s credibility depends on professional and efficient client communication.
❌ Operational inefficiencies – Internal staff being disrupted by calls that could be handled externally.

Oberoi Business Hub has successfully helped firms reduce costs while improving service quality, providing a return on investment that far outweighs the expense of inefficient, impersonal call handling from larger providers.

Kavita Oberoi OBE, Founder & Managing Director of Oberoi Business Hub, adds:

“Lovedays Solicitors are very clear about the service they require, and we were able to prove how our structured and professional approach stands up to stringent monitoring and evaluation.

We have many years of experience working with law firms, both through our serviced office network and back-office support, including call handling. We are delighted to welcome Lovedays to the growing Oberoi Business Hub community.”

Ready to Improve Your Call Handling?

If your law firm is currently using a large call-handling provider and is experiencing high costs, missed calls, or inconsistent service, it’s time to consider a better alternative.

Contact us today on 01332 546 920 or email info@oberoibusinesshub.co.uk to discover how Oberoi Business Hub can help you improve efficiency, enhance client service, and ultimately win more business.