
From Missed Calls to More Clients: How Superior Call Handling Transforms Law Firms
In the legal profession, every call matters. Whether it’s a new client seeking advice, an urgent case update, or an existing client needing reassurance, the way calls are handled can make or break a law firm’s reputation. Yet, many firms unknowingly lose business due to missed calls, long wait times, or impersonal interactions from large call-handling providers.Oberoi Business Hub is this year’s gold sponsor of Derby and District Law Society (DDLS). As part of their sponsorship, the Hub is keen to further strengthen relationships with local law firms, many of whom already benefit from high quality services including call handling and conference and meeting room facilities as well as serviced offices.
At Oberoi Business Hub, we’ve seen first-hand how outsourcing to a dedicated, professional team can transform client experience, improve efficiency, and even save firms thousands of pounds. One such success story is Lovedays Solicitors, a well-established firm that recently made the switch from a national provider to Oberoi Business Hub—with immediate and measurable benefits.
How Lovedays Solicitors Upgraded Their Call Handling and Client Experience
Lovedays Solicitors, with offices in Matlock, Bakewell, Wirksworth, and now Buxton (via Brooke-Taylors), is a growing firm that prides itself on personal, face-to-face service. However, like many expanding legal practices, they faced challenges in managing a high volume of incoming calls while maintaining excellent client care.
Their previous national call-handling provider struggled to deliver the service quality Lovedays expected. Frustrated with inconsistent performance and high costs, the firm sought a more tailored, responsive, and cost-effective solution—leading them to Oberoi Business Hub.
“As a firm, we pride ourselves on face-to-face personal service and decided to outsource call handling some time ago to enable our reception teams to focus on clients coming into the offices rather than their attention being diverted elsewhere.
Keen to use a local firm, we recently moved this important function from a national provider to Oberoi Business Hub, where we now receive a far superior quality and more cost-effective service.
Investment in marketing is pointless if you cannot maintain consistently high levels of customer service, including ensuring that every call is answered quickly and efficiently. Having a dedicated call-handling service provided by a professionally trained team is therefore vital in this day and age. The move to Oberoi Business Hub has been seamless, with results proven from day one”
No hidden costs – You know exactly what you’re paying for.
No inflated call transfer charges – Unlike larger providers, we don’t add unnecessary costs.
More control over budgets – Law firms can predict their expenses without worrying about unpredictable call durations.
24/7 call handling – ensuring firms never miss an important inquiry
Live online chat support – providing real-time assistance for website visitors
Regular management reports – monitoring call trends and efficiency
A dedicated team that acts as an extension of the firm
“Whatever our clients’ requirements, our call-handling services are designed to be cost-effective and flexible. Our highly trained team essentially becomes part of the customer’s in-house team, ensuring client communications are handled efficiently and professionally.
Creating the right first impression on behalf of our customers is crucial, and our service relieves the pressure on staff—allowing them to focus on their workload without constant interruption.”
Lost revenue opportunities – Potential clients may turn to a competitor if they can’t get through.
Reputational damage – A law firm’s credibility depends on professional and efficient client communication.
Operational inefficiencies – Internal staff being disrupted by calls that could be handled externally.
“Lovedays Solicitors are very clear about the service they require, and we were able to prove how our structured and professional approach stands up to stringent monitoring and evaluation.
We have many years of experience working with law firms, both through our serviced office network and back-office support, including call handling. We are delighted to welcome Lovedays to the growing Oberoi Business Hub community.”
If your law firm is currently using a large call-handling provider and is experiencing high costs, missed calls, or inconsistent service, it’s time to consider a better alternative.
Contact us today on 01332 546 920 or email info@oberoibusinesshub.co.uk to discover how Oberoi Business Hub can help you improve efficiency, enhance client service, and ultimately win more business.